If you’ve received our email to confirm a Litsemba payment has been sent, the cash will have left our bank account and either be on its way, or may just have landed in your account. Every bank has their own timescale for showing new deposits, so it may be worth waiting a bit longer. If you can call your bank or visit a branch, it’s the most certain way of checking a deposit has been received (ATMs and internet banking can sometimes take longer to reflect a change to your balance).

It’s probably because your email provider has mistaken our confirmation email for spam (unsolicited junk email). First check your spam or junk folder to see if it’s in there. If so, it’s a good idea to then make customercare@litsembafinance.com an accepted address or simply add it to your contacts. That will ensure your email provider knows messages from us are safe.

We send you important loan information to this email address so be sure that we can connect electronically.

It’s nothing to worry about. We make an automated decision on the vast majority of applications, but we occasionally need to make a few final checks after we have validated your income. During business hours this generally happens the same day and often within an hour. You don’t need to contact us or do anything, so please be patient and look out for an email with our decision. If you’re accepted, we’ll send the money straight away into your bank account.

You’re welcome to log into your account for a live status of your loan application, or call us on 0860 000 000 should you feel we’re taking longer than usual.

We take an interest in your ongoing financial health and consider every application on an individual basis. Previous use of the service therefore doesn’t automatically guarantee approval of all future applications.

If we can give specific reasons for, or any advice about a rejection then we will do so automatically on the web page.

We cross-reference a wide range of industry data and make a decision based on a combination of factors at the point of application. This system is constantly evolving and we sometimes make adjustments to ensure we continue to lend responsibly. Please note that in the future we may well be able to reconsider an application from you and we do hope to be able to help again.

We encourage you to upload a payslip. However, if you need to upload a bank statement, have recently changed bank accounts and you don’t have 3 months proof of income in the current bank statement, please upload additional documents so we can review your application on our website.